Shipping policy

Last update : 21/01/2024

We strive to provide you with a smooth and efficient shopping experience. Please review our shipping policy to understand the details of delivering your valuable items from the Passarelli shop.

1. Order Processing :

We process orders within 5 days. Orders placed after 6pm will be processed the next business day.

2. Shipping costs :

Shipping costs are calculated during the checkout process based on the delivery destination and the total weight of the order.

3. Parcel tracking :

Once your order has been dispatched, you will receive a tracking number by e-mail to monitor the delivery status of your parcel.

5. International Delivery:

We offer international delivery for our customers worldwide. International shipping costs and times vary depending on the destination.

6. Delivery delays and problems:

In the event of a delivery delay or problem, please contact us immediately. We will do our utmost to resolve the situation as quickly as possible.

7. Delivery Address:

It is your responsibility to provide a correct and complete delivery address. We are not responsible for delays or losses due to incorrect information.

8. Returns:

In the event of packages being returned due to an incorrect address or the recipient's inability to receive the package, reshipment charges may apply.

9. Contact:

For any questions or concerns regarding shipping, please contact us at contact@coutelleriepassarelli.com.

Thank you for trusting Passarelli for your collectible knives!